Energy Efficiency Assessment Experts

Accelerate’s friendly team are highly experienced and maintain a high level of up-to-date knowledge.

 

We work closely with our clients and our expertise vary across

Residential  Houses | Apartments | Townhouses | Multiple Dwelling Units

Commercial Offices | Shopping Centres | Retail Shops

Community Aged Care Centres | Hospitals Universities | Childcare Centres

 

We partner with Residential Home Owners, Builders, Developers, Consultants, Building Certifiers, Town Planners, Architects and Draftspersons to deliver energy efficient solutions that achieve compliance and are good for the planet.

 

We pride ourselves on our consultative approach, so you achieve the most cost efficient and effective solutions

Let’s Talk

Meet the Accelerate Team

Michael Young - Manager, Building Energy Assessor

Michael is accredited with ABSA and has 7 years experience in the Energy Efficiency sector and 10 years in the Building Certification industry. Michael has completed a Certificate IV in NatHERS Assessment and has previously completed a Bachelor of Business Information Management.

Conor Horwood - Building Energy Assessor

Conor is accredited with BDAV and has 4 years experience as an Energy Efficiency Assessor. Conor recently completed a Certificate IV in NatHERS assessment and is also currently completing a Masters of Sustainable Business.

Andy Vo - Building Energy Assessor

Andy has 4 years experience as an Energy Efficiency Assessor and is well versed in Section J Compliance as well as JV3 assessments. Andy has experience in ESD spanning across the commercial sector ranging from aged care, hospitals, universities & shopping centers.

Sam Talbot - Building Energy Assessor

Sam is accredited with BDAV and has completed a Bachelor of Business with a Major in Sustainability as well as a Certificate IV in NatHERS assessment.

Luke Kalle - Jnr Building Energy Assessor

Luke is our newest team member. He assists with all duties as a Junior Building Energy Assessor, including administration matters and assessments.

Accelerate can make Building Sustainability and Energy Efficiency easy for you

Client Service Charter


Accelerate
is committed to providing our clients with the highest level of customer assistance across our range of services that we offer.
We recognise that our clients are paramount to our business, and as such we have set the following standards of service so that clients know what to expect from us:

Service delivery
We will:
• Aim to exceed your expectations;
• Be polite, respectful and helpful;
• Assist in a fair and equitable manner;
• Be accountable and adhere to sound business practices in accordance with relevant legislation;
• Respect and maintain customer confidentiality;

Performance targets
We strive to:
• Answer telephone calls within 3 rings;
• Respond to emails within 24 hours;
• Provide quotations within 24 hours;
• Commence assessments within 2-3 day time-frame.

Service evaluation
We will:
• Constantly monitor and evaluate the delivery of our services;
• Conduct regular performance reviews to ensure KPI’s are being met;
• Encourage staff development to maintain and improve our standards of service.

Feedback
We greatly welcome feedback on our performance both positive and/or negative. Suggestions for improvements or any constructive criticism about our service delivery is vital to us if we are to achieve the objectives outlined in this Charter.

For any comments, compliments or complaints, please email info@accsa.net.au or phone 1300 343 470