Energy Efficiency
Assessment Experts
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Accelerate has the expertise and knowledge to assist with a very broad range of building projects of all types, shapes and sizes throughout Australia.
Originally established to provide basic energy efficiency assessments, Accelerate has grown substantially in size and continues to expand its range of services within this constantly changing industry.
Our multidisciplinary team is committed to providing sustainable solutions that meet compliance and regulatory requirements without compromising on design principles.
Our objective on every project is to maximize the building’s potential whilst also minimising project costs.
We pride ourselves on our expertise and client focused approach, so you achieve the most cost efficient and effective solutions
Let’s talk today
1300 343 470
info@accsa.net.au
Accelerate can make Building Sustainability and Energy Efficiency easy for you.
Let's talk today.
Client Service Charter
Accelerate is committed to providing our clients with the highest level of customer assistance across our range of services that we offer. We recognise that our clients are paramount to our business, and as such we have set the following standards of service so that clients know what to expect from us:
Service Delivery
We will:
• Aim to exceed your expectations;
• Be polite, respectful and helpful;
• Assist in a fair and equitable manner;
• Be accountable and adhere to sound business practices in accordance with relevant legislation;
• Respect and maintain customer confidentiality;
Performance targets
We strive to:
• Answer telephone calls within 3 rings;
• Respond to emails within 24 hours;
• Provide quotations within 24 hours;
• Commence assessments within 2-3 day time-frame.
Service evaluation
We will:
• Constantly monitor and evaluate the delivery of our services;
• Conduct regular performance reviews to ensure KPI’s are being met;
• Encourage staff development to maintain and improve our standards of service.
Feedback
We greatly welcome feedback on our performance both positive and/or negative. Suggestions for improvements or any constructive criticism about our service delivery is vital to us if we are to achieve the objectives outlined in this Charter.
For any comments, compliments or complaints, please email info@accsa.net.au or phone 1300 343 470